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Commercial Road, Apapa, Lagos State Mon - Fri: 8:00 AM - 6:00 PM
+234 803 507 6201

Help & User Guide

Welcome, User! Learn how to use the BB Marin Tracking System

Back to Dashboard
System Overview

The BB Marin Tracking System is a comprehensive customs agent clearing and shipment tracking platform designed to streamline the import (Consignment)/export process. The system manages two main types of shipments:

Import Shipments (Clearing/Consignment)

Track import shipments (Consignment) through 10 stages of customs agent clearing process, from NEPZA document collection to final release.

PAAR (Export Shipments)

Manage export shipments through 9 stages of PAAR processing, from NEPZA office to CPC office release.

User Roles & Responsibilities
Administrator

Full system control with all permissions

Permissions:
  • Add/Edit/Delete Staff Members
  • Add/Edit/Delete Client Accounts
  • Full access to all shipments (Consignment/PAAR)
  • Update all shipment(Consignment/PAAR) stages
  • Upload/Delete all documents
  • View system reports & analytics
  • Access activity logs
Staff

Processing and operations management

Permissions:
  • Create new shipments(Consignment/PAAR)
  • Update shipment(Consignment/PAAR) stages
  • Upload documents
  • View all shipments(Consignment/PAAR)
  • Edit shipment(Consignment/PAAR)details
  • Track shipments(Consignment/PAAR) for clients
  • Generate reports
Client

View and track own shipments

Permissions:
  • View own shipments(Consignment/PAAR)
  • Track shipment(Consignment/PAAR) progress
  • Download documents
  • View shipment(Consignment/PAAR) history
  • Update profile information
  • Change password
  • View activity log
Shipment(Consignment/PAAR) Process Overview
Import Shipment(Consignment) Stages (10 Stages)
1 NEPZA Document Collection
2 Custom Comptroller Office
3 S.A. to Comptroller
4 APM Office
5 T.S. Office
6 DC Terminal Office
7 OC Scanning Office
8 DC Terminal Office
9 DC Gate Office
10 Lekki Terminal Customer Care
PAAR (Export) Stages (9 Stages)
1 NEPZA Office
2 Controller Office
3 Compliance Officer
4 S.A to Comptroller
5 APM (Revenue) Office
6 TOS (MANIFEST) Office
7 Capturing IM4 (SGD)
8 Duty Payment (BANK)
9 CPC Office
Quick Start Guide
Getting Started as Client
1
Track Your Shipments(Consignment/PAAR)

Use the "My Shipments(Consignment/PAAR)" page to view all your shipments(Consignment/PAAR). Click "View Details" to see complete tracking information.

2
Download Documents

Access all shipping(Consignment/PAAR) documents from the documents section. Click on any document to view or download.

3
Update Your Profile

Keep your contact information up to date in the Profile section. Change your password regularly for security.

Client Tips
  • Bookmark your dashboard for quick access
  • Check shipment(Consignment/PAAR) status regularly
  • Download documents as soon as available
  • Contact support for any issues
  • Keep your login credentials secure
Frequently Asked Questions

For Clients: Go to "My Shipments(Consignment/PAAR)" from the dashboard, then click "View Details" on any shipment to see complete tracking information including all stages, dates, and documents.
For Staff/Admin: Navigate to "All Shipments" and click on any BL/PAAR number to view details.

Import Shipments: Gate Pass, Exit Document, Inspection Act, SDG, DC Letter, NEPZA Letter, Bill of Lading, Packing List, Invoice, Transire Letter.
PAAR Export Shipments: NEPZA Letter, Customer Request Letter, IMS SGD Document, PAAR Document, Packing List, Invoice, Inspection Act, Exit Document, Gate Pass.

Each shipment shows a progress bar and stage-by-stage status indicators. Green dots indicate completed stages, yellow dots show in-progress stages, and gray dots represent pending stages. The overall status badge shows whether the shipment is Pending, In Progress, or Completed/Released.

Staff/Admin Only: Navigate to the shipment details page. In the documents section, click "Upload" or "Replace" next to the required document type. Select the file and click upload. Allowed formats: PDF, DOC, DOCX, JPG, PNG, XLS, XLSX (Max 5MB).

Please contact the system administrator to reset your password. For security reasons, password resets can only be performed by admin users. You can then change your password from the Profile section after logging in.

Staff/Admin Only: Go to "Reports" from the main menu. Select the report type (Import, PAAR, or Activity Log), choose date range and filters, then click "Generate". Use the download button to export data to CSV format.

Log in regularly to check your dashboard. You can view all your shipments and their current status at a glance. For important updates, your assigned staff member will contact you directly.
Need Additional Help?
Phone Support

+234 803 507 6201

Mon-Fri, 8AM-6PM
Email Support

logistics@bbmarinworld.com

Response within 24 hours
WhatsApp Support

+234 803 507 6201

Quick responses